(888) 843-3643

Service & Returns

There may be a need to return, exchange, or have services on a product purchased from TransTech. An RMA (Return Material Authorization) number must first be issued authorizing the return. Get started by completing this Request for RMA Form.Once your request is received it is quickly reviewed for authorization. Upon approval, a RMA # is issued, via email, along with complete shipping and labeling instructions.

Service

At TransTech Systems, attention to customer needs does not stop at the time of purchase, in fact is just the beginning of a quality customer experience. There are a number of post sale services that we have to offer.

Software and Hardware Telephone Support
Factory Authorized Warranty / Non-Warranty Repair
Extended Service Contracts
On-Site System Implementation
On-Site Training and Service
Hosted Professional Training In Our State-of-the Art Training Facility

Technical Support is available M-F 7:30AM to 5:00PM PST by contacting our Technical Support Department at 1-800-268-3932. Technical Support is also available via e-mail.

In order for us to provide the exceptional service that you have come to expect, we ask that you be prepared to provide the following information when contacting Technical Support.

For Hardware Support Please Provide

Product Part Number and Serial Number
Firmware Version if applicable
Driver Version if applicable
If the product is a printer then Card Type, Ribbon Type & Laminate Type
Type of Operating System
Service Contract Number if applicable
Description of the problem
What steps you have already taken to resolve the problem

For Software Support Please Provide

Product License number or Key Number
Operating System Type (Win 95,98, ME, 2000,XP)
System Type (PC or Mac)
System Memory Information
System Hard Drive Information
Operating Environment (Local and Network)
Description of the problem
What steps you have already taken to resolve the problem

Returns

CUSTOMER INFORMATION

Type of RMA Requesting:

*Company:

TransTech Customer number

*Name:

Title

*Address 1

Address 2

*City

*State

*Zip

*Email:

*Contact Phone:

Fax:

PURCHASE INFORMATION

Purchase Order Number:

Invoice Number:

Invoice Date:

Purchase Date:

PRODUCT INFORMATION

*Product Description:

Part Number:

Quantity to Return:

Manufacturer:

Model:

*Serial Number

Card Count:

Ribbon Type:

Card Type:

Lamination Type:

SHIPPING INFORMATION

...if different from customer information

Company:

Name:

Title:

Address 1:

Address 2:

City:

State:

ZIP:

Email Address:

Phone Number:

Reason for return or repair.
If sending an item for repair, please describe the problem(s) here.

Evaluate:

Save on Proximity Cards with Farpointe HID-Compatible cards

Sales/Service:	(888) 843-3643
Tech Support:	(800) 268-3932
Fax:	(503) 682-0166
Email:	sales@ttsys.com

	Stay in Touch - Join our List
	Email:

	MEMBER: Security Industry Association